General Warranty
General Warranty (Returns & Exchanges)
If you wish to return or exchange an item, contact our customer service team within 7 days of receiving the item via our website https://ogjih.shop.
Cash on Delivery: Refund within 7 days of receiving the returned item.
Credit Card: Refund within 7 days of receiving the returned item.
PayPal: Refund within 7 days of receiving the returned item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Return the item to the address we will provide you within one week of the date you contact us. We will contact you and send you all necessary information, including the correct return address.
Important Note
Return/exchange requests submitted after this period will not be accepted, even if the error is ours or the customer’s.
Non-Returnable/Non-Exchangeable Items
- Items shipped more than 7 days ago.
- Used or second-hand items.
- Products, packaging or accessories damaged or lost due to customer error.
- Exchanges or returns due to discrepancies between the order and the recipient (not due to product defects).
Defects Caused by Our Company
If the product defect is due to our error (e.g., damage or incorrect shipment), we will offer a partial replacement or a full refund.
Process
Please contact us by email or phone within 7 days of receiving the product and provide the following information:
- Full Name
- Address
- Phone Number
- Email Address
- Product Name
- Reason for return or exchange
- Order Number
We will inform you of the return process. In this case, return shipping costs are the responsibility of the customer.
Refund
Important Note:
Please contact us before returning the product; returns without prior notice will not be accepted.
Use a tracked shipping method to avoid loss.
Pack the product properly and mark it as "Fragile" if necessary.
We will not issue a refund if damages are not reported in advance.
Upon receiving the product, we will replace it or refund your money.
Easy Returns
Return shipping costs are the responsibility of the customer.
Process
Please contact us within 7 days of receiving the product by email or phone, providing the following information:
- Full Name
- Address
- Phone Number
- Email Address
- Product Name
- Reason for return
- Order Number (found on your order confirmation email)
We will provide you with return instructions. Return shipping costs are the responsibility of the customer.
Customer Notice
Please complete the return/exchange form attached to the receipt and return it with the product.
Please contact us in advance.
Use a tracked shipping method.
Pack the product securely; attach a "Fragile" label if necessary.
We will process your refund immediately after receiving the returned item.
For your convenience, we offer an exchange service.
We do not accept exchange requests for personal reasons. If you need to change the size or style, return the item and place a new order.
Order Cancellation
Once the order confirmation email is sent, we will begin processing your order, and it cannot be canceled or modified. In this case, we will consider processing a return.
Cash on Delivery
If you choose cash on delivery, you must pay the amount in cash upon receiving the goods. Please contact us in advance if your billing address and shipping address are different.