About returns and exchanges
Regarding Returns and Exchanges
Return and Exchange Policy
If you wish to return or exchange an item, please contact our customer service team within 7 days of receiving the item through the website https://ogjih.shop.
Cash on Delivery: Refundable within 7 days of receiving the item.
Credit Card Payment: Refundable within 7 days of receiving the item.
PayPal Payment: Refundable within 7 days of receiving the item.
Return Shipping Costs
Customers are responsible for return shipping costs.
Please return the item to the address below within one week of contacting us. After contacting us, we will provide all necessary information, including the accurate return address.
Important Note
Return and exchange requests submitted after the specified period will not be accepted, even if due to our error or the customer's own reasons.
Items Not Eligible for Return or Exchange
Items shipped more than 7 days ago.
Used or opened items.
Items, packaging, or accessories damaged or lost due to customer reasons.
Exchanges or returns not due to product defects or discrepancies between the order and received goods.
Defects Caused by Our Company
If the product defect is due to our error (e.g., damage or incorrect shipment), we will provide a partial replacement or refund.
Process:
Please contact us by email or phone within 7 days of receiving the product, providing the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return/Exchange
Order Number
We will guide you through the return process. In this case, we accept cash-on-delivery returns.
Important Notes:
Please contact us before returning the product; returns without prior notice will not be accepted.
Please use a trackable shipping method to avoid loss.
Please pack the product properly, marking it "Fragile" if necessary.
We will not issue refunds if the product is damaged without prior notice.
Upon receiving the returned product, we will replace or refund you.
Convenient Return Process
Return shipping costs are borne by the customer.
Process:
Please contact us within 7 days of receiving the goods via email or phone, providing the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return
Order Number (found in the confirmation email)
We will provide return instructions. Return shipping costs are the customer's responsibility.
Important Notes:
Please complete the return/exchange form attached to the receipt and return it along with the goods.
Please contact us in advance.
Please use a trackable shipping method.
Please pack the goods properly, affixing a "Fragile" label if necessary.
We will process your refund immediately upon receiving the returned goods.
No Exchanges for Personal Reasons
We do not accept exchanges for personal reasons. If you need to change the size or model, please return the goods and place a new order.
Order Cancellation
Once the order confirmation email is sent, we will begin preparing the order, which cannot be cancelled or modified. In this case, we will decide whether to accept the return at our discretion.
Cash on Delivery
Customers choosing Cash on Delivery must pay in cash upon receipt of their order. Please contact us in advance if your billing address and shipping address are different.
Contact Information
Company: Resin Resolution LLC
Address: 1975 Dennison Ct, Colorado Springs CO 80918, US
Email: GorycaAllicja@gmail.com
Website: https://ogjih.shop